FAQ
Quality Products for Every Lifestyle
Find quick answers to your most common questions about shopping with Edelweiss Store.
What shipping options do you offer?
We offer several delivery options including ground, 2-day, 3-day and overnight service via FedEx and UPS. Oversized and/or heavy items may be shipped via a LTL carrier. If there is a specific carrier you would prefer to use, that is not listed, please contact our sales team via email: official@edelweiss-e.com
When will my order ship?
In stock items will typically ship same-day or next-day depending on the warehouse it is shipping from. Occasionally an item may be delayed if a warehouse transfer or consolidation is necessary.
Will I receive tracking information for my order?
When your order has been shipped you will receive an email that includes both a copy of your invoice and tracking number.
What should I do if my order was delivered damaged?
If the product was shipped using your account number contact the carrier directly. If not, contact our Customer Service department via official@edelweiss-e.com